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Presentation Skills Program Managers are regularly called upon to make presentations. If they are unsure of themselves, if they cannot connect with their audience, or if their delivery is unclear, the presentation fails. We analyze the problem and develop a program that can consider the needs and expertise level of the audience create a strategic approach to increase audience receptivity demonstrate enthusiasm with natural gestures use powerful words and strong visual images anticipate questions and manage resistance improve language, rhythm, and clarity reduce accent and improve modulation and expression Presenters gain an understanding of the interactive nature of presentations, and become effective communicators, comfortable in front of an audience.