3.
What are the expected outcomes?
Since the primary
emphasis of the program should be on unlocking the full
range of a the participant's talent and expertise, rather
than on accent elimination or flawless grammatical
accuracy, outcomes should include:
- Improved job
performance
- More relaxed,
involved employee
- More
confidence, higher employee morale (and, by extension,
team morale)
- Better
understanding of job role and corporate
expectations
As
an HR professional, always at the forefront in
identifying ways to develop human potential, you can help
your company benefit from your understanding of the role
of Cultural Communication in business
by
- making sure
availability of the training is known so that
individuals will come to you
- encouraging
people to see this training as part of a management
skills program, rather than as a remedial language
program
- including
managers in the process. The consultant should work
with them to maintain realistic expectations and to
provide opportunities for growth.
- keeping your
door open and listening.
Every HR
professional knows that in our fast changing and
increasingly globalized economy, cultural diversity in
corporate offices is inevitable rather than exceptional.
A valuable new addition to the HR tool kit is an ongoing
relationship with a qualified Cultural Communications
Consultant.