dynamic
communications
skills
|
To make such
an investment, the HR manager must choose a provider
carefully, asking three key questions:
1.
What are the trainer's qualifications?
A good trainer is
a good trainer, but look for these additional
qualifications:
- formal
training in Teaching English as a Second Language
(TESL). (e.g., a TESL Certificate from a major
university or college; a Cambridge University RSA
(Royal Society of Arts) Certificate from Great
Britain.) These programs provide valuable insight into
the learning processes and cultural assumptions of
speakers, as well as important linguistics and grammar
training necessary for reducing accent and improving
accuracy.
- a background
in the Humanities, where strong oral and written
communication skills are both encouraged and
developed
- experience
with many levels and types of corporate training and
familiarity with various corporate
cultures
- flexibility to
respond to the diverse needs of
individuals
2. What will
the program include?
- Assessment:: a
benchmark of competencies and areas for
improvement
- Interim and
final progress reports and recommendations
- Mechanics:
introduction to English stress, rhythm, intonation,
and sound patterns
- Instruction in
English grammar structure, logic, and
idiom
- Strategies for
monitoring speech and editing written work
- Culture:
examination of Canadian cultural and corporate customs
and norms in comparison with the participant's native
culture
- Strategy:
evaluation of various options in the communication
process
- Application of
new skills in customized, job-related exercises
|